Frequently Asked Questions
Sizing, fabric, shipping and returns answered. Still unsure? Email us and we will reply within 24 hours.
How do I choose the right size?
Every product page has a size chart with measurements in both cm and inches. Measure your bust, waist and hips with a soft tape and compare them with the chart. If you are between two sizes, we recommend sizing up for a relaxed fit.
What should I do if the size does not fit?
You can request a size exchange within 30 days of delivery as long as the item is unworn and in its original packaging. Contact us first and we will send the exchange instructions.
What fabric are your pieces made of?
The exact composition and care instructions are listed in the product description of every item. Most pieces are machine washable at 30°C on a gentle cycle — please always check the label before washing.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 7–15 business days depending on your country. A tracking link is emailed to you as soon as the parcel leaves our warehouse.
How much does shipping cost?
Shipping is calculated at checkout based on your country and the weight of your order. Any free-shipping threshold is shown on the cart and checkout page before you pay.
Which countries do you ship to?
We currently ship to the United States, Canada, the United Kingdom, Australia and most of Europe. If your country is not available at checkout, we are not able to ship there yet.
How do I track my order?
A tracking link is emailed to you when your parcel is dispatched. Please allow 24–48 hours for the carrier to record the first scan.
Can I change or cancel my order?
Contact us within 12 hours of placing the order and we will try to adjust it. Once the order has shipped we are unable to change the address or cancel it.
What is your return policy?
Unworn items in their original packaging can be returned within 30 days of delivery. Please contact us before sending anything back so we can provide the correct return address and instructions.
Do you offer refunds?
Yes. If an item arrives damaged or incorrect, send us a photo and we will arrange a replacement or refund. Approved refunds are issued to your original payment method within 5–10 business days.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All payments are processed over an encrypted connection.
The colour looks different from my screen — is that normal?
Slight colour differences between screens are normal. Product photos are taken under neutral lighting; if you believe you received a different colour to the one you ordered, contact us with a photo and we will help.
How can I contact you?
Reply to your order confirmation email or use the contact form on this site. We reply to every message within 24 hours, Monday to Friday.
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